Our JotForm isn't working

  • Sarah Smith-Kelley
    Asked on February 8, 2021 at 2:25 PM

    We can't access any of our jotforms, is the website down? It won't let me look at any of our forms.

  • Jed_C
    Replied on February 8, 2021 at 7:11 PM

    We apologize for the inconvenience.

    Your account is active upon checking it. If you forgot your account password, please try resetting it by following this guide https://www.jotform.com/help/489-How-to-reset-the-password.

    Let us know how it goes.

  • Sarah Kelley
    Replied on February 8, 2021 at 7:15 PM

    It is not letting me see my jotforms that I already created, it says that I don't have any. I also have people send them in and it will not let me see any of that.

  • Jed_C
    Replied on February 8, 2021 at 8:24 PM

    Please try the suggestions below and see if that helps.

    1). Clear your browser cache.

    2). Try using other browsers

    3). Try incognito mode (if using Chrome) or private browsing (if using Firefox).

    Looking forward for your response.