Our Jotform isn't working

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    Sarah Smith-Kelley 
    Asked on February 08, 2021 at 02:25 PM

    We can't access any of our jotforms, is the website down? It won't let me look at any of our forms.

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    Jed_C
    Answered on February 08, 2021 at 07:11 PM

    We apologize for the inconvenience.

    Your account is active upon checking it. If you forgot your account password, please try resetting it by following this guide https://www.jotform.com/help/489-How-to-reset-the-password.

    Let us know how it goes.

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    Sarah Kelley 
    Answered on February 08, 2021 at 07:15 PM

    It is not letting me see my jotforms that I already created, it says that I don't have any. I also have people send them in and it will not let me see any of that.

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    Jed_C
    Answered on February 08, 2021 at 08:24 PM

    Please try the suggestions below and see if that helps.

    1). Clear your browser cache.

    2). Try using other browsers

    3). Try incognito mode (if using Chrome) or private browsing (if using Firefox).

    Looking forward for your response.