HIPAA: Getting "Temporary back-end disabled" error.

  • Profile Image
    Asked on February 08, 2021 at 02:33 PM

    recvd this response regarding our initial problem with "Temporary Back-end disabled" error we have recvd multiple times in the last few weeks. This does not seem to be a case by case error, but an ongoing issue. It prevents us from signing in, it prevents others from completing our surveys, it prevents us from opening submissions, etc. Help.

    Answered by Welvin

    We sincerely apologize for the inconvenience these site issues had caused you.

    It's all related to our HIPAA feature. We indeed have a problem with the timeframe you've mentioned, but it was fixed two hours after it was reported. This problem was reported again today, but our developers had fixed it just a few minutes after they were alerted.

    We understand your feedback about this matter and are hoping this would never happen again. However, it's something we did not expect to happen. Our backup system is in place, but some issues may need our developer's attention, so if this happens again, please report it to us by creating a support ticket. That way, we can alert our developers.

    Thank you for your kind understanding on this matter.

  • Profile Image
    Answered on February 08, 2021 at 06:57 PM

    Apologies for the inconveniences caused.

    I have escalated this matter to our back-end team for further inspection, we will keep you updated via this ticket. Also, kindly post your follow-up replies here: https://www.jotform.com/answers/2883150


  • Profile Image
    Answered on February 09, 2021 at 08:59 AM

    If it is a volume issue, we need to know so that we can adjust accordingly.

    I was ableto log in this morning, (before I was then kicked out with a "502 Bad Gateway error), but was unable to integrate a survey to a google sheet. This was NOT a Hippa survey.

    It also took 4 tries, or loading and reloading and logging out and in to connect another posting to a google folder.

    Major issues that we truly do not have time to wait on.

  • Profile Image
    Answered on February 09, 2021 at 09:51 AM

    Hi there,

    We apologize for the inconvenience this may have caused you.

    We have experienced a temporary error with our HIPAA server, but our developers have already fixed it.

    Could you please check again and let us know if the issue persists so we can investigate further.

    We look forward to your response.