HIPAA Forms: Unable to access my forms

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    mpfein
    Asked on February 08, 2021 at 02:49 PM

    Hi,

    I have attempted to access my forms but our most used Covid 19 form with responses has disappeared?

    thank you for your support and assistance

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    Jovanne_A
    Answered on February 08, 2021 at 07:30 PM

    Hi, thank you for contacting Jotform support.

    Due to HIPAA restrictions, we are not able to login to your account and check your forms. Do you mean that all your form submissions were disappeared? Have you perhaps deleted the submissions? If not, please let us know so we can escalate the issue to our developers.

    We look forward to your response.

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    mpfein
    Answered on February 09, 2021 at 08:44 AM
    Hi,
    Yes, my form has disappeared, however when I encountered this problem
    yesterday when I clicked on previous form(at bottom of page) that people
    have responded to(ie view all submissions) I was able to access the page
    with the form on it from that workaround. Today I do not see the form *Mark
    P Feinberg DMD Covid 19 Questionnaire(MedPro) Updated 7.20*
    Again, if I click on this link https://hipaa.jotform.com/myforms/
    I see my other forms but not my Covid 19 form with all the
    submissions. It isn't there.
    I can provide my login if that is necessary.
    thanks
    dr mark feinberg
    ...
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    mpfein
    Answered on February 09, 2021 at 08:44 AM
    ---------- Forwarded message ---------
    ...
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    mpfein
    Answered on February 09, 2021 at 08:55 AM
    My patients are receiving this message when they try to access the link to
    the form:
    *The form that you are trying to access has been deleted*
    *I have not deleted this form and I can still see patient's previous
    responses now when I click the link of previous submissions at the bottom
    of the page*
    ...
  • Profile Image
    mpfein
    Answered on February 09, 2021 at 08:55 AM
    This is the form log
    ...
  • Profile Image
    mpfein
    Answered on February 09, 2021 at 08:55 AM
    The form in question Covid 19 Questionnaire has disappeared from this page
    ...
  • Profile Image
    mpfein
    Answered on February 09, 2021 at 09:55 AM
    all resolved--one of my staff members deleted form and i recovered it from
    trash bin
    ...
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    ashwin_d
    Answered on February 09, 2021 at 09:56 AM

    I would suggest you to please share the form URL or web page URL where you have embedded your form, and we will take a look.

    We will wait for your response.

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    ashwin_d
    Answered on February 09, 2021 at 09:58 AM

    I am glad to know that you figured it out and recovered your forms. If the forms were not mistakenly deleted by your staff, I would suggest you to please change your account password to ensure no one has unauthorized access to your account.

    Do get back to us if you have any questions.