Smart PDF forms: Unable to upload PDF with error "Failed to load PDF file".

  • Profile Image
    Cooper_Walt
    Asked on February 08, 2021 at 03:16 PM

    Why do I keep getting this error message???


    "Failed to load PDF file.

    Please try reuploading your PDF."

    Screenshot
  • Profile Image
    Laura_L
    Answered on February 08, 2021 at 07:30 PM

    Hi,

    May I ask you to try to upload the file following this guide, to see if it makes any difference?
    How-to-update-the-pdf-through-smart-pdf-forms

    Also, have you tried to upload a different file? Do you get the same error with any files, or is it a specific file that does not upload?
    I would also suggest trying to clear your browser cache, and possibly try another browser.

    Please let us know how it goes, and if you are still receiving the error message, let us know and we will investigate further.

    Best regards,