Glitch in stripe payment gateway switching its mode

  • meena_Abhishek
    Asked on February 8, 2021 at 3:59 PM

    jotform associated with stripe payment gateway automatically switched from live to test mode form ID is 202766219465461

  • Elton Support Team Lead
    Replied on February 8, 2021 at 8:21 PM

    I checked your form and it is on live mode. I assume it's all good? Here's what I see here.

    02092021 tbr39iM7B2 Screenshot 10

    Also, when you re-integrate your form, make sure to select which mode first before clicking the Connect button.

    Thanks!

  • meena_Abhishek
    Replied on February 10, 2021 at 7:55 AM

    Yes, i understand

    But from 13th it’s in live mode but we don’t know how it went into test mode automatically



  • jonathan
    Replied on February 10, 2021 at 8:31 AM

    We apologize for inconvenience. But can you please elaborate further on the issue.

    I checked your form and I see Stripe was connected and in Live mode.

    1612963745 6023dfa1066db zzz 2021 02 10 Screenshot 10


    As far as I know, it should not change to Test mode if not done manually and disconnected.

    Please clarify. We will check again once we get a better understanding of the issue.