Glitch in stripe payment gateway switching its mode

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    meena_Abhishek
    Asked on February 08, 2021 at 03:59 PM

    jotform associated with stripe payment gateway automatically switched from live to test mode form ID is 202766219465461

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    EltonCris
    Answered on February 08, 2021 at 08:21 PM

    I checked your form and it is on live mode. I assume it's all good? Here's what I see here.

    02092021_tbr39iM7B2.png

    Also, when you re-integrate your form, make sure to select which mode first before clicking the Connect button.

    Thanks!

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    meena_Abhishek
    Answered on February 10, 2021 at 07:55 AM

    Yes, i understand

    But from 13th it’s in live mode but we don’t know how it went into test mode automatically



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    jonathan
    Answered on February 10, 2021 at 08:31 AM

    We apologize for inconvenience. But can you please elaborate further on the issue.

    I checked your form and I see Stripe was connected and in Live mode.

    1612963745_6023dfa1066db_zzz 2021-02-10


    As far as I know, it should not change to Test mode if not done manually and disconnected.

    Please clarify. We will check again once we get a better understanding of the issue.