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meena_AbhishekAsked on February 8, 2021 at 3:59 PM
jotform associated with stripe payment gateway automatically switched from live to test mode form ID is 202766219465461
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Elton Support Team LeadReplied on February 8, 2021 at 8:21 PM
I checked your form and it is on live mode. I assume it's all good? Here's what I see here.
Also, when you re-integrate your form, make sure to select which mode first before clicking the Connect button.
Thanks!
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meena_AbhishekReplied on February 10, 2021 at 7:55 AM
Yes, i understand
But from 13th it’s in live mode but we don’t know how it went into test mode automatically
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jonathanReplied on February 10, 2021 at 8:31 AM
We apologize for inconvenience. But can you please elaborate further on the issue.
I checked your form and I see Stripe was connected and in Live mode.
As far as I know, it should not change to Test mode if not done manually and disconnected.
Please clarify. We will check again once we get a better understanding of the issue.