What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have used Jotform for years and now all of a sudden I have reached 10 SSL submissions this month, which I don't know what they are?

    Asked by tigerbluelacrosse on November 06, 2013 at 08:45 PM
    Submissions JotForm ssl submissions
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    JotForm Support

    Answered by ashwin_d on November 06, 2013 at 09:06 PM

    Hello tigerbluelacrosse,

    SSL is used to secure the data transfer between the client and servers. These data transfers are encrypted and are useful if your forms contain sensitive information. In JotForm free account, you can receive upto 10 secure submissions every month.  

    It seems you have embed your form "The Tiger Wall" using secure URL. I have manually reset your SSL counter to zero. Please be informed that we can reset the counter only once. You should stop using the secure form URL and secure embed scripts should be replaced by non secure embed scripts.

    Here are the steps:

    1. Load your form in editor.

    2. Click on "Setup & Embed" and then click on "Embed Form" on the form toolbar.

    3. Click on the desired embed methor but ensure that the "Secure Form" checkbox is unchecked.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!