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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form begins with http not "https" but still I got an email saying I am reaching my SSl quota?

    Asked by tigerbluelacrosse on November 06, 2013 at 08:56 PM
    email
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    JotForm Support

    Answered by ashwin_d on November 06, 2013 at 10:33 PM

    Hello tigerbluelacrosse,

    I have already reset your SSL submission counter. Please check this thread: http://www.jotform.com/answers/288344-I-have-used-Jotform-for-years-and-now-all-of-a-sudden-I-have-reached-10-SSL-submissions-this-month-which-I-don-t-know-what-they-are-

    Be assured that if you use your form's non secure URL, it will never record the submission as secure / SSL. Please share your webpage URL where you have your form embed.

    We will wait for your response.

    Thank you! 

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    Answered by tigerbluelacrosse on November 07, 2013 at 01:19 PM
    Hello- I had received an email that the SSL count was reset (I know it is
    about secure submissions but my site is not secured it is http not https-
    but would love your help) then I just got this email:
    Dear tigerbluelacrosse,
    You have currently reached the limits of your account. *Your forms are
    disabled now.*
    Please help- here is the URL where I have the form embeded.
    https://sites.google.com/site/tigerwall1000/
    (It started as http and now it is https ???)
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    JotForm Support

    Answered by guilledutra on November 07, 2013 at 03:17 PM

    Hi,

    could you try by re-embedding a form using the method explained by my colleague Mike_T at this forum thread, will prevent your form on being submitted as secure as default, meanwhile I'm going to reset your SSL submssions limit again.

    http://www.jotform.com/answers/116704-Embedding-forms-on-Google-sites-why-are-they-automatically-SSL-How-to-use-non-SSL-connection-for-Google-Sites-

    Thanks

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    Answered by tigerbluelacrosse on November 07, 2013 at 07:20 PM
    Hello- So I have been to the sites etc you have sent me too and also hit
    some forums that all have people saying that jotform does not work on their
    site. Is there a way you can solve the problem with my form on google
    sites- or perhaps upgrade me to Premium at no cost if possible so that I
    can keep my site working.
    I appreciate your help,
    Chip Casto
    Teacher/Coach
    Princeton High School
    princeton, NJ
  • Profile Image
    JotForm Support

    Answered by Welvin on November 07, 2013 at 08:26 PM

    Hi Chip,

    Just as you know that Google Sites recently changed the way they accept non-Google Site source files. The method provided by my colleague above on changing the way how you embed the form won't work anymore. Google Sites would only allow secure content, therefore, your form must be embedded using the secure URL. If you will place the non-SSL form embed codes on Google Sites, your customer/users/site visitors might not be able to see the form on your website. It would caused a security error, for example:

    You may consider upgrading your account to increase your limits. Unfortunately, we cannot do it as Free. You need to use your Credit/Debit Card or Paypal Account. Actually, we do have a few payment methods.

    Thank you!