How can I download a CSV in the exact order column of our report?

  • Profile Image
    macevoym
    Asked on February 08, 2021 at 04:54 PM

    the form is the COVID 19 Rapid Testing Clinic Intake Form and we ordered the columns in the exact order we need for upload into the NYS ECLRS system.


    Your help is very appreciated,

    -Mike

  • Profile Image
    Vanessa_T
    Answered on February 08, 2021 at 09:23 PM

    Please note that when you download your submissions as Excel/CSV, the columns are ordered based on how it is ordered in your Tables page.

    I just tried it in my test form and re-ordered the columns and was able to download the data in the same order.

    1612837406_6021f21e09b8a_a.gif

    Are you seeing it differently? If yes, kindly share a screenshot of the column labels in your Tables page as well as the one in your download.

    How-to-Post-Screenshots-to-Our-Support-System (Note: Email Attachment Is Not Supported)

  • Profile Image
    macevoym
    Answered on February 11, 2021 at 09:01 AM

    Hello,


    I am having the same problem as before. When I reorder the table the CSV report does not download in the same order as the table.


    1613052102_602538c6b59bc_Jot 1.png1613052102_602538c67f4df_jot 2.png

  • Profile Image
    Kenneth_C
    Answered on February 11, 2021 at 10:03 AM

    Hi there,

    I tested our HIPAA account and was not able to replicate the issue as the CSV file reflected the arrangement on the Tables page columns.

    However, due to the HIPAA restrictions, I am unable to access your account and submissions. I will be forwarding this issue to our backend team for further investigations.

    They will be responding to this support ticket if they have any updates.

    Thank you for your patience.

    Best.