Account suspended

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    IMRG1909 
    Asked on February 08, 2021 at 05:56 PM
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    Jessica_H
    Answered on February 08, 2021 at 10:48 PM

    Hi IMRG1909, thank you for reaching us.

    Kindly allow me some time to get in touch with our reviewer team. We will notify you through this ticket soon.

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    Imrg1909 
    Answered on February 09, 2021 at 01:00 PM

    Hi. Any updates to this ticket? I created one basic form for new membership application to our motorcycle chapter and included a PayPal option. Not sure why it would get flagged as phishing.

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    JohnRex
    Answered on February 09, 2021 at 04:18 PM

    As advised by our backend team, your account was suspended as your form's autoresponder email has a blacklisted keyword in it:

    1612902245_6022ef65256d6_

    Please remove the said keyword from the email/form or simply remove that field. It will prevent it from being suspended again in the future.

    I have reactivated the account now so you may log in again to do the changes.

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    Imrg1909 
    Answered on February 09, 2021 at 04:30 PM

    Thank you for the response. I can access the account, but when I try to edit the form is says disabled.

    should I just delete it and start over?

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    IMRG1909 
    Answered on February 09, 2021 at 04:54 PM

    Hi. And now the account is disabled again. Please advise. I couldn't even get to the form to be able to correct the issue.

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    Jessica_H
    Answered on February 09, 2021 at 08:07 PM

    Hi IMRG1909,

    I have removed the offending field and reactivate your account again.

    Kindly try to log in and let us know if the issue still persists.