Some Data Comes Through Incorrectly or Incompletely

  • Profile Image
    eseda
    Asked on February 08, 2021 at 07:20 PM

    When submitting our form "Find an Agent Onboarding - REA" (https://www.jotform.com/build/202928437553057) some of the fields seem to randomly be submitted empty (even though it's required) or with just one letter. The fields that are doing this include:

    • "Brokerage Name"
    • "Please Select the State You Operate In"
    • The 50 conditional fields starting with "Which major metropolitan cities would you realistically accept a referral for in [US STATE]"
    • The 50 conditional field starting with "Please select your focus cities in [US STATE]

    Here are 3 submission IDs with faulty data:

    • 4881139398716351663
    • 4881139598717794336
    • 48811395987177943361612829976_6021d5183b6ff_
  • Profile Image
    Ahmed_S
    Answered on February 08, 2021 at 11:19 PM

    Greetings,

    Please allow me some time to review these submission and will get back to you shortly with the updates.

    Thank you for your patience.

  • Profile Image
    Ahmed_S
    Answered on February 09, 2021 at 12:24 AM

    I've checked your form but couldn't replicate the issue, I can see that there are several submissions having the same case with the fields that uses US State Picker widget, but I've checked the submission table history and found there was no edit done to these entries, as a double check I've cleared your form's cache, you can always perform this action from your side by following this guide, I'll suggest to track the new entries and report to us if this issue occurs again after the form's cache is cleared.

    Let us know if you need further assistance.