HIPPA Account: Why can't I download the forms?

  • Profile Image
    BabyTooth
    Asked on February 08, 2021 at 08:16 PM
    I still can't get the forms to download, it spins saying decrypting not downloading.
  • Profile Image
    Zahra_S
    Answered on February 08, 2021 at 08:30 PM

    Hi there!

    We apologize for the inconvenience.

    Do you mean that you are downloading PDF forms? I tried to download a PDF Form from PDF Editor, and I could download it successfully.

    1612833915_6021e47be88dc_

    I assume you were trying to download the forms from Jotform Tables. Please try to download from PDF Editor. You can download one or all submissions PDF from here.

    If you are trying to download data in CSV or Excel, please share the screenshot of what happens when you try to download because we do not have access to your account data. The PDF form I downloaded was also empty. Only you can access your account data.

    Please share the screenshot by following this guide because email attachments are not supported on our forum.

    We are looking forward to your response.

  • Profile Image
    BabyTooth
    Answered on February 09, 2021 at 09:54 AM

    Good Morning,

    This morning it seems to be working, but yes it was from where you screen shot, It just kept spinning most of the day until it finally locked me out. When it happens again I will screenshot it for you and post here.

    Thanks

    Melanie

  • Profile Image
    Alexander_G
    Answered on February 09, 2021 at 11:06 AM

    Hi, Melanie!

    Thank you for your update.


    Yesterday we discovered some issues with HIPAA accounts. This issue should be fixed now. Please confirm.

    If you have any further issues - do not hesitate to contact us again.


    Thanks,

    Alex

  • Profile Image
    BabyTooth
    Answered on February 09, 2021 at 11:30 AM

    Yes all seems to be ok now. I will keep you updated if anything changes

    Thanks

    Melanie