What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Does JotForm work outside of US? Is JotForm banned in any countries?

    Asked by portoakland on November 07, 2013 at 12:12 AM

    I send my Jotform Link to people in Japan and Germany, but I did not get submission from them, even though (I was told that) the submissions were made). Does JotForm work outside of US? Is JotForm banned in any countries?   

    JotForm Submissions
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    JotForm Support

    Answered by ashwin_d on November 07, 2013 at 02:30 AM

    Hello portoakland,

    I'm sorry for the trouble caused to you.

    JotForm is not banned in any country and the forms will work irrespective of the geographic location. Upon checking your form's submission list, I found that you have already received one submission from Germany.

    Pease ensure that your people in Japan and Germany have submitted the form. Our forms will surely record the submissions without any problem.

    Hope that answers your question.

    Thank you!

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    Answered by portoakland on November 07, 2013 at 09:25 AM

    That is the entry I am looking at, but there are no submission of files from the entry.  That is my problem.  Will Jotform work halfway and ignore any attachments submitted from other countries outside of US?

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    JotForm Support

    Answered by ashwin_d on November 07, 2013 at 11:29 AM

    Hello portoakland,

    Upon checking your form, I found that you have several upload questions in your form but none of them are mandatory. That may be the reason that your users have not uploaded any file and you have not received them in submission.

    I would like to assure you that none of your form fields will be ignored if they have input data.

    Thank you!