- portoaklandAsked on November 07, 2013 at 12:12 AM
I send my Jotform Link to people in Japan and Germany, but I did not get submission from them, even though (I was told that) the submissions were made). Does JotForm work outside of US? Is JotForm banned in any countries?
- JotForm Supportashwin_dAnswered on November 07, 2013 at 02:30 AM
I'm sorry for the trouble caused to you.
JotForm is not banned in any country and the forms will work irrespective of the geographic location. Upon checking your form's submission list, I found that you have already received one submission from Germany.
Pease ensure that your people in Japan and Germany have submitted the form. Our forms will surely record the submissions without any problem.
Hope that answers your question.
- portoaklandAnswered on November 07, 2013 at 09:25 AM
That is the entry I am looking at, but there are no submission of files from the entry. That is my problem. Will Jotform work halfway and ignore any attachments submitted from other countries outside of US?
- JotForm Supportashwin_dAnswered on November 07, 2013 at 11:29 AM
Upon checking your form, I found that you have several upload questions in your form but none of them are mandatory. That may be the reason that your users have not uploaded any file and you have not received them in submission.
I would like to assure you that none of your form fields will be ignored if they have input data.