I have a form that once it is completed it will not take me to a Thank you page it keeps coming back to Jotform site.

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    Leroy Jackson 
    Asked on February 09, 2021 at 12:41 AM
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    Answered on February 09, 2021 at 03:13 AM

    Hi Leroy Jackson,

    I could not find any account with this email, so I could not test any form to replicate issue. Could you please send us the Form ID or name? Also, you can share the problem screenshots via this ticket.

    You can find the form ID by following this guide: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    Also, there is a detailed guide about posting screenshots to the Support Team: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    If you need further assistance, please let us know.

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    Danielle Kimbrough 
    Answered on February 09, 2021 at 09:31 AM

    The wording may have been misunderstood. When I linked my form / embedded to my website and then tested the form it brings you back to jot form instead of a Thank you page. All over I looked how to correct that.

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    Answered on February 09, 2021 at 10:25 AM

    Please check if your form has enabled the redirect to thank you page.

    If your form is on the classic layout, you may check it in your Settings>Thank you page and make sure to select "Show a Thank you page".


    Let us know how it goes.