What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Uploaded files not showing on email.

    Asked by jazziemack on November 07, 2013 at 05:43 AM

    I have added upload button to form. Have put it live on the server. Uploads files ok, sends ok but dosent show any attachments on the sent email. Can you help me please? 

    Page URL:
    http://www.brevitatis.co.uk/contact.html

    email upload files
  • Profile Image

    Answered by khrisell on November 07, 2013 at 08:43 AM

    Hello,

    Upon checking your Email templates, you should see the attachment on you email. As it is properly configured on your settings.

     

    What I would suggest is that you send an actual submission with attachement to it as I can see that the upload field is NOT a required field on your form and you might be receiving blank attachment because there is no uploaded files at all.

     

    As you can see it is not a require field.

     

    Upon cloning your form and testing it on my end, I was able to upload and receive the attachment via email.

    Please let us know if problem persists so that we could further investigate.

    Thank you for using JotForm.

  • Profile Image
    JotForm Support

    Answered by Kiran on June 29, 2016 at 08:04 AM

    @jazziemack,

    We have a great news for you. It is now possible to send the file uploads as email attachments with the email notifications. Please give it a try and let us know if you have any feedback.

    You can learn more about this feature at our blog post below:

    https://www.jotform.com/blog/223-New-Feature-Get-Uploaded-Files-as-Email-Attachments

    Thank you!