Approval workflow: How to include another outcome

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    Latif 
    Asked on February 09, 2021 at 02:33 AM

    Hi,

    Why another outputs did not show in the submitted form? Only shows "Approve" & "Deny" only.

    1612855853_60223a2ddb5d8_IMG_20210209_15

  • Profile Image
    ashwin_d
    Answered on February 09, 2021 at 04:18 AM

    I am not sure if I have understood your question correctly. I did check your last edited form, and you seem to have added "Approval Flows". It will display the option to approve or deny the submission. Do you mean to say that other field data is not being displayed in email?

    I have sent a test submission in your form. Please check the email you have received shows the data of other fields or not.

    Do get back to us if the issue persists.

  • Profile Image
    goldenleadshospitality
    Answered on February 09, 2021 at 04:29 AM

    Hi,

    I am referring in the yellow circle.

    I put the outcome : Approve, Deny, Full.

    But only Approve and Deny option shows in email.


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    Sam_G
    Answered on February 09, 2021 at 05:10 AM

    Hi Goldeleadshospitality,

    I was unable to find the Approve and Deny option on your autoresponder.

    1612865369_60225f59dc9ea_

    Kindly check.

    Thank you.

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    goldenleadshospitality
    Answered on February 09, 2021 at 05:21 AM

    Hi,

    Its from approval flow section.

    You can find it there.

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    Sam_G
    Answered on February 09, 2021 at 07:56 AM

    Hi Goldeleadshospitality,

    Sorry for the inconvenience.

    I have cloned and tested your form and added an and "others-test" option.

    It showed the new option I added.

    1612875102_6022855e351b5_May we ask you to remove and re-add the other options you created?

    Let us know if the issue persists.


  • Profile Image
    goldenleadshospitality
    Answered on February 15, 2021 at 10:15 AM

    Hi,

    Problem still remain, I tried remove and re-add the other options I have created, but it still not showing "Full" option.

    Please assist.

    Thank you.

  • Profile Image
    ashwin_d
    Answered on February 15, 2021 at 11:32 AM

    I am sorry for the trouble caused to you. I did check your form, but I have not understood how the approver should see all the 3 options you have added.

    Please explain your form's workflow a bit more in detail, and we will try to replicate the issue here.

    We will wait for your response.

  • Profile Image
    goldenleadshospitality
    Answered on February 15, 2021 at 11:43 AM

    Hi,

    Maybe you can try clone my form and play around with it.

    When we set three option in the work flow, then it should reflect exactly in the submitted form recieved in email right. But in my case, instead of showing three option , only two options shows in the submitted form in the email.

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    ashwin_d
    Answered on February 15, 2021 at 01:04 PM

    I asked you to please explain your workflow is only because when the form is cloned, it will not clone your workflow. Please help us understand your workflow, and we will take a look.

    We will wait for your response.