Mail arrives in the Spambox

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    ocstokrode
    Asked on February 09, 2021 at 04:13 AM

    Something strange...

    I have a form with several mails, related to conditions.
    All mails will be sent out.

    But for one mail it goes wrong.

    1612861521_602250511dcee_Schermafbeeldin

    Yes, I will receive the email, but always in my Spambox.
    I have 6 different conditions, and every condition will point to another mail.
    The 5 other mails will go correct to my address to my inbox.

    But there is one e-mail "OK Betalingsopdracht Gedomicilieerd..." what will always arrives in the Spambox. I receive at the same time also the 'normal mail of Jotform with the table of all fields' but this one arrives in my Inbox.

    I have already done:

    - Added the mailadres to my contacts
    - Added the mailadres to my address list in mail
    - Cleaned the form cache in Jotform
    - Have also changed for another delivery mail address (same results)

    But the problem persist...
    I don't know what I can do more?

    Any idea what can be the reason?
    Thanks for your help

  • Profile Image
    ocstokrode
    Answered on February 09, 2021 at 04:32 AM

    And now it seems to work again...
    I just tested again after 15 minutes and mail will arrive in the Inbox.

    No idea why in other cases it was in the Spambox.

  • Profile Image
    Richie_P
    Answered on February 09, 2021 at 04:59 AM

    Kindly try to add noreply@jotform.com and noreply@formresponse.com to your contacts lists

    Let us know if the issue still remains.