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ocstokrodeAsked on February 9, 2021 at 4:13 AM
Something strange...
I have a form with several mails, related to conditions.
All mails will be sent out.But for one mail it goes wrong.
Yes, I will receive the email, but always in my Spambox.
I have 6 different conditions, and every condition will point to another mail.
The 5 other mails will go correct to my address to my inbox.But there is one e-mail "OK Betalingsopdracht Gedomicilieerd..." what will always arrives in the Spambox. I receive at the same time also the 'normal mail of Jotform with the table of all fields' but this one arrives in my Inbox.
I have already done:
- Added the mailadres to my contacts
- Added the mailadres to my address list in mail
- Cleaned the form cache in Jotform
- Have also changed for another delivery mail address (same results)But the problem persist...
I don't know what I can do more?Any idea what can be the reason?
Thanks for your helpPage URL: https://form.jotform.com/203112680616043 -
ocstokrodeReplied on February 9, 2021 at 4:32 AM
And now it seems to work again...
I just tested again after 15 minutes and mail will arrive in the Inbox.
No idea why in other cases it was in the Spambox. -
Richie JotForm SupportReplied on February 9, 2021 at 4:59 AM
Kindly try to add noreply@jotform.com and noreply@formresponse.com to your contacts lists
Let us know if the issue still remains.