A old email keep sending to Simon Wong, Can help us help what does it happen this way? and help to resolve this issues.

Below the double line is the email that Simon Wong, keep receiving from last week.

Can you also cc to sockhuatyeo@coos.org.sg about the solution?

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Hi Kah Lai and Sock Huat. 

For your action. He has kept receiving past confirmation emails. 

Thank you

Angelina

---------- Forwarded message ---------

From: Simon Wong <az_wildcats@hotmail.com>

Date: Sun, 7 Feb 2021 at 08:28

Subject: Fwd: COOS (English) Service Attendance Reservation @ Saturday 2:30pm (Nov28) / 4884318935012537578

To: Angelina Chang <angelinac@coos.org.sg>

Hi Angelina received this yesterday and a few weeks back also

Sent from my iPhone

Begin forwarded message:

From: COOS Service Reservation Notice <noreply@jotform.com>Date: 6 February 2021 at 22:44:56 SGTTo: az_wildcats@hotmail.comSubject: COOS (English) Service Attendance Reservation @ Saturday 2:30pm (Nov28) / 4884318935012537578Reply-To: no-reply@coos.org.sg
Dear Simon Wong ,You have just made a booking to attend a church (ENG) service in COOS. Please show this email to the staff at the entrance for your admission to the Church service as indicated.  Do be punctual; we will hold your reservation for 15 minutes into the service.
For further enquires, please email info@coos.org.sg. Thank you.__________________________________________________________  Service Attendance Reservation Details / 4884318935012537578   Name: Simon Wong Contact:  6591771831  Service:  Saturday 2:30pm (Nov28) Total Seats:   2    
__________________________________________________________
PLEASE NOTE:(1) This registration serves to ensure a seat for the attendee. It does not replace the 'Safe-entry' registration prior to entry to the premise.(2) The church reserves the right to deny entry to anyone, even if registration is done and has been accepted; if the person registers a body temperature of above 37.5 degrees C, or is having a cough, or who is visibly unwell.(3) Masks must be worn at all times in COOS premise.(4) Once the service is over, please proceed towards the Exit as instructed.  Do not mingle or linger in church premise in accordance with the current safe distancing measures.

--

Thank you & Blessings,

Angelina

Church of Our Saviour

130 Margaret Drive Singapore 149300 | Tel: 6885 0700 | Fax: 6885 0708

Based on the submission ID, that is the autoresponder email for the user's submission on February 6.

Just to confirm, is this form still in use, https://www.jotform.com/form/202711724986460?

It could be that the user's previous submission to this form is still in his mobile browser, as such, whenever he opens his browser, the page reloads and resubmits the form.

I suggest you add a Captcha field to the form to avoid unwanted re-submissions.

https://www.jotform.com/help/205-how-to-add-a-captcha-field