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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Auto responders go straight to hotmail Junk

    Asked by 99clarkj on November 07, 2013 at 08:21 AM

    When i put an auto responder on any form the auto response goes straight to a junk box in any hotmail account is there anyway i can stop this from happening please.

    Page URL:
    www.medwayprofessionals.co.uk

    hotmail junk auto response
  • Profile Image
    JotForm Support

    Answered by guilledutra on November 07, 2013 at 09:58 AM

    Hi,

    after checking your email autoresponder, I can see that you have the default noreply@jotform.com Sender E-mail address configured this could be the cause why your autoresponder is marked as spam, could you try by using  your  custom sender email info@medwayprofessionals.co.uk or adding a new one by following this guide

    Hope it helps

    Thanks

  • Profile Image

    Answered by 99clarkj on November 07, 2013 at 10:47 AM

    Hi,

     

    The custom one doesn't seem to work either but when i send a email from the custom address it doesn't go in the junk.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 07, 2013 at 12:45 PM

    Hello 99clarkj,

    Do you think this spam issue could be because of the Hotmail Junk Mail Filter is set to "Exclusive". When it is set to exclusive, you will only receive emails from the email address which is added as contact in your hotmail account and rest all the emails will be sent to junk folder.

    In your hotmail account, have you already marked "noreply@jotform.com" as not junk? You can also add this email address as one of your contact. 

    Changing the Hotmail Junk Mail Filter to "Standard" should also help. Here is a guide to help you:  http://email.about.com/od/windowslivehotmailtips/qt/Set_the_Windows_Live_Hotmail_Junk_Mail_Filter_to_Standard.htm

    Do get back to us if any of the above options works for you.

    Thank you!