- 99clarkjAsked on November 07, 2013 at 08:21 AM
When i put an auto responder on any form the auto response goes straight to a junk box in any hotmail account is there anyway i can stop this from happening please.Page URL:
- JotForm SupportguilledutraAnswered on November 07, 2013 at 09:58 AM
after checking your email autoresponder, I can see that you have the default email@example.com Sender E-mail address configured this could be the cause why your autoresponder is marked as spam, could you try by using your custom sender email firstname.lastname@example.org or adding a new one by following this guide
Hope it helps
- 99clarkjAnswered on November 07, 2013 at 10:47 AM
The custom one doesn't seem to work either but when i send a email from the custom address it doesn't go in the junk.
- JotForm Supportashwin_dAnswered on November 07, 2013 at 12:45 PM
Do you think this spam issue could be because of the Hotmail Junk Mail Filter is set to "Exclusive". When it is set to exclusive, you will only receive emails from the email address which is added as contact in your hotmail account and rest all the emails will be sent to junk folder.
In your hotmail account, have you already marked "email@example.com" as not junk? You can also add this email address as one of your contact.
Changing the Hotmail Junk Mail Filter to "Standard" should also help. Here is a guide to help you: http://email.about.com/od/windowslivehotmailtips/qt/Set_the_Windows_Live_Hotmail_Junk_Mail_Filter_to_Standard.htm
Do get back to us if any of the above options works for you.