HIPAA: Temporarily Back-end Unavailable error

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    Shullman
    Asked on February 09, 2021 at 08:12 AM
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    Bojan_J
    Answered on February 09, 2021 at 08:57 AM

    Greetings.

    I will forward this problem to our Developers. As soon as we hear back from them, we will let you know.

    Thank you for your patience.

  • Profile Image
    utku
    Answered on February 16, 2021 at 01:02 AM

    Hello @Shullman,

    I apologize for the inconvenience.

    JotFrom's HIPAA environment got high traffic because of the vaccine practice of the COVID-19 pandemic and this caused some forms to be crashed. All necessary precautions have been taken by our DevOps team to prevent Jotform from future downtimes.

    Please let us know if you need further help.

    Regards,
    Utku