HIPAA: Back End Server error message

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    Shannon 
    Asked on February 09, 2021 at 08:18 AM

    Hi,

    Our temp form is not working, every time someone clicks on it it says "temporarily back-end unavailable". Is this something that can be resolved? I also cannot log into my Jot Form account to see the issue.

    Thanks,

    Shannon

    Screenshot
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    Bojan_J
    Answered on February 09, 2021 at 09:06 AM

    Greetings Shannon.

    We apologize for the inconvenience.

    I will forward this problem to our Developers. As soon as we hear back from them, we will let you know.

    Thank you for your patience.

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    utku
    Answered on February 16, 2021 at 01:01 AM

    Hello Shannon,

    I apologize for the inconvenience.

    JotFrom's HIPAA environment got high traffic because of the vaccine practice of the COVID-19 pandemic and this caused some forms to be crashed. All necessary precautions have been taken by our DevOps team to prevent Jotform from future downtimes.

    Please let us know if you need further help.

    Regards,
    Utku