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Brian HowellAsked on February 9, 2021 at 8:21 AM
When trying to investigate the issue myself, I am getting this attached error. I have also been told of "bad gateway" errors.
I rely on Jotform for my employees to do COVID health screenings, so when they can't complete them, they can't enter the building. I need to be able to count on this service being up, or I am going to have to find an alternative product.
Is there anything I should be doing to better support my efforts?
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Cecile JotForm SupportReplied on February 9, 2021 at 9:10 AM
Our apologies for the inconvenience.
We have recently received reports from our developers that there was some backend issue with HIPAA accounts and that they have fixed it. I would suggest doing a test on your end and update this ticket if the issue persists.
We look forward to your reply.
Thank you.