HIPAA Account: Users are complaining that they aren't able to use any of my forms

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    Brian Howell 
    Asked on February 09, 2021 at 08:21 AM

    When trying to investigate the issue myself, I am getting this attached error. I have also been told of "bad gateway" errors.

    I rely on Jotform for my employees to do COVID health screenings, so when they can't complete them, they can't enter the building. I need to be able to count on this service being up, or I am going to have to find an alternative product.

    Is there anything I should be doing to better support my efforts?

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    Answered on February 09, 2021 at 09:10 AM

    Our apologies for the inconvenience.

    We have recently received reports from our developers that there was some backend issue with HIPAA accounts and that they have fixed it. I would suggest doing a test on your end and update this ticket if the issue persists.

    We look forward to your reply.

    Thank you.