HIPAA Account Time Out Error

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    Asked on February 09, 2021 at 08:47 AM

    When trying to access my forms' inbox to download filled paperwork it just loads forever. It will also show that the back-end is down after refreshing a couple of times. This also happened yesterday, please, I need access to these forms every morning!

    Please advise, thank you.

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    Answered on February 09, 2021 at 09:34 AM

    Hi @marinafds,

    We do apologize for the inconvenience.

    The issue was caused by a database connection problem. Our developers have already fixed the issue.

    Could you please kindly try again and let us know if the issue persists?

    We are looking forward to your response.

    Thank you for your understanding and thanks for using JotForm.