What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    All my conditions stopped working

    Asked by johnstonbasketballclub on November 07, 2013 at 10:09 AM

    I have multiple fields that are hidden unless a previous field is not empty.  In the past few days this stopped working.  ANy ideas?

    Page URL:

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    Answered by benq86 on November 07, 2013 at 10:14 AM

    Same here. Moreover, when I create a new condition:

    IF field IS EQUAL TO something

    SHOW field2


    the field2 is not hidden when I open the form like it used to.


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    Answered by benq86 on November 07, 2013 at 10:21 AM

    This is bonkers, look at this very simple form:



    the text field should be hidden when I open it. It is how jotform used to work and now it is gone to *****

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    JotForm Support

    Answered by NeilVicente on November 07, 2013 at 12:09 PM

    We are terribly sorry for the inconvenience caused. A recent update has broken the conditional logic system.

    However, as of this writing, the problem seems to have been resolved.

    Please do test it out and let us know if the issue persists.

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    Answered by egil500 on March 18, 2014 at 06:10 AM

    Hi there was working with I form did not change any condtions or anything and now all the conditions seem to have do not work any more ! Support contact me if have possibilty to activate the conditions that don't seem to work again....

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    Answered by egil500 on March 18, 2014 at 06:14 AM

    Seems like the condtion work in the form that the form was cloned from... so maybe it does not work in form's that have been cloned in general ?

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    Answered by pinoytech on March 18, 2014 at 08:55 AM


    Can you please create your own thread with regards on your query and include URL of the Form which you are having problem with so we can investigate it and for further assistance?