Unable to upload PDF

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    Spinks_Ben
    Asked on February 09, 2021 at 08:57 AM

    Hi,


    I can't upload my PDF, although I can see it is reading it as on the left of the screen it is showing all the details, on the right side there is nothing.


    Please assist.

    Thanks, Ben

    Screenshot
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    Jong_P
    Answered on February 09, 2021 at 10:05 AM

    Dear Spinks_Ben,

    Could you to try to upload the file according this guide - How-to-update-the-pdf-through-smart-pdf-forms, and see if the PDF file uploads?

    I would also suggest trying to clear your browser cache, and possibly try it on another browser.

    Please let us know if you still experience the problem. WE will try to investigate it further.

    Best regards,