Why did my coupon not work?

  • Profile Image
    deejonesadams
    Asked on February 09, 2021 at 09:02 AM

    For my Feb 5-6 workshop a participant signed up Feb 3 or 4 for $400 and was unable to use the coupon code I shared with them early bird for $50 discount. Why didn't it work, what do I need to change for the future?

    Thanks, Dee Adams

  • Profile Image
    Sigit_W
    Answered on February 09, 2021 at 10:07 AM

    Greetings,

    I noticed that the form has coupons with no limit.

    1612882785_6022a36102d72_

    You can try setting the coupon limit and it show the number of uses remaining, and make adjustments as needed if the coupons going to run out. This way you can track is the coupon used or not.

    1612882884_6022a3c4cdedd_


    Regarding " ...was unable to use the coupon code I shared with them early bird for $50 discount"

    Could you kindly provide us more details i.e. submission ID and screenshots of the concern so that we can assist you properly?

    Regards.

  • Profile Image
    deejonesadams
    Answered on February 09, 2021 at 10:44 AM
    Thanks for your reply. The participant Denton said he attempted to use the
    code
    early bird
    But it didn't work, he said. I don't know what reason he got for it not
    working, or even if he did it correctly.
    Is there any reason it would NOT work?
    I tried several routes and could not get screen shots or download what you
    need.
    It's Sam Denton for Feb 5-6 workshop. Can you see if I set up the coupon
    in a way that would not work?
    Dee
    ...
  • Profile Image
    Nik_M
    Answered on February 09, 2021 at 12:34 PM

    Apologize for the inconvniance this may have caused.

    Your coupon code "early bird" was not valid, because the coupon codes cannot contain a space character. The space character will be omitted when you apply the coupon code.

    1612891981_6022c74db3c22_coupon.gif

    Next time please use coupon codes without a space character.

  • Profile Image
    deejonesadams
    Answered on February 09, 2021 at 01:22 PM
    Ah.....thanks I’ll fix!
    ...