Bad Gateway Error

  • Profile Image
    Asked on February 09, 2021 at 09:18 AM

    We've had several instances recently where tablet we are using for our survey cannot reach the survey URL and reports a Bad Gateway error.

  • Profile Image
    Answered on February 09, 2021 at 09:33 AM

    We are sorry for the inconvenience this has caused.

    The issue was reported to our backend team. We have received an update from our team just now that the issue was caused due to database connection. Our developers have already fixed the issue.

    Please do get back to us if you are still experiencing the issue.

    Looking forward to your response.