Account Suspended: Why my account is suspended?

  • deja Logan
    Asked on February 9, 2021 at 9:20 AM

    hello my accoutn got suspende for no reason


  • Zahra_S
    Replied on February 9, 2021 at 10:23 AM

    Hi there!

    We apologize for the inconvenience.

    I checked your account, and it looks like it was suspended because of collecting credit card information with a payment gateway in this form https://www.jotform.com/form/210353727604047.

    1612883953 6022a7f11c3c2 Screenshot 10

    We cannot activate your account until these fields are deleted from your form. Please allow us to delete these fields from your form.

    JotForm provides 30+ payment gateways to integrate with. This guide will help you with this: https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform.

    We are looking forward to your response.

  • agacite30p
    Replied on February 9, 2021 at 1:55 PM
    omg i am sorry i thoght that was the right way to olect payments and yes
    ofcorse i allow you to delete these fields
    Le mar. 9 févr. 2021 à 16:23, JotForm a écrit :
    ...
  • enterprisesupportteam
    Replied on February 9, 2021 at 4:39 PM

    Hello @agacite30p,

    Thank you for the confirmation. As per your request, we have now deleted the violating fields from your form and we have reactivated the account. You may now access your account again to continue building your forms.

    For future reference, please make sure to use one of our Payment Processing Integrations to securely collect payments in your forms. You can use the following user guide for assistance - Mastering-payment-form-integrations-with-jotform

    Please let us know if you have any further questions or concerns, we are always happy to help.