Account Suspended: Why my account is suspended?

  • Profile Image
    deja Logan 
    Asked on February 09, 2021 at 09:20 AM

    hello my accoutn got suspende for no reason


  • Profile Image
    Zahra_S
    Answered on February 09, 2021 at 10:23 AM

    Hi there!

    We apologize for the inconvenience.

    I checked your account, and it looks like it was suspended because of collecting credit card information with a payment gateway in this form https://www.jotform.com/form/210353727604047.

    1612883953_6022a7f11c3c2_

    We cannot activate your account until these fields are deleted from your form. Please allow us to delete these fields from your form.

    Jotform provides 30+ payment gateways to integrate with. This guide will help you with this: https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform.

    We are looking forward to your response.

  • Profile Image
    agacite30p
    Answered on February 09, 2021 at 01:55 PM
    omg i am sorry i thoght that was the right way to olect payments and yes
    ofcorse i allow you to delete these fields
    Le mar. 9 févr. 2021 à 16:23, Jotform a écrit :
    ...
  • Profile Image
    FelipeSantana
    Answered on February 09, 2021 at 04:39 PM

    Hello @agacite30p,

    Thank you for the confirmation. As per your request, we have now deleted the violating fields from your form and we have reactivated the account. You may now access your account again to continue building your forms.

    For future reference, please make sure to use one of our Payment Processing Integrations to securely collect payments in your forms. You can use the following user guide for assistance - Mastering-payment-form-integrations-with-jotform

    Please let us know if you have any further questions or concerns, we are always happy to help.