What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Sorry for the inconvenience that may have caused. With regards on your query, can you please share to us URL of your Form or website URL if this form is already embedded for us to investigate the issue and for further assistance?
Can you please try this workaround in addition to my response?
1. Login to your account
2. Clear your browser cache/cookies and form cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache
3. Update your form (ex: adding some fields)
4. Save changes.
If the said issue still persist, please let us know.