What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have this Jotform Error, how can you help me fix it?

    Asked by Phlatt Mclean on November 07, 2013 at 11:02 AM

    Ajax Error:
    Query: action=save&form_id=10f5dcedf6defb1365393d3fa9235494&title=Submit%20Product&disabled=undefined&0_type=control_textbox&9_type=control_textarea&11_type=control_textbox&12_type=control_radio&13_type=control_textarea&8_type=control_button&14_type=control_paypal&14_order=1&14_text=Choose%20Product%20%3Cspan%20class%3D%22required%22%3E*%3C%2Fspan%3E&8_order=2&8_text=&form_title=Submit%20Product&form_alignment=default&form_background=white&form_font=Verdana&form_theme=Default&form_fontsize=12&form_fontcolor=%23000000&form_sendpostdata=yes&form_thanktext=Thanks%20for%20submitting%20our%20form%2C%20we%20will%20get%20back%20to%20you%20as%20soon%20as%20possible.&form_email_addr=dddddd%40192.168.1.174&form_conf_subj=Submission%20Received&form_mail_cc=&form_width=100%25&form_use_buildin_formmail=yes&form_ext_sendpostdata=no&form_ext_fm_url=&form_spamcheck=Enabled&0_desc=&0_maxsize=100&0_required=no&0_senderemail=no&0_size=20&0_text=Product%20Name&0_validation=no&9_cols=30&9_desc=&9_required=no&9_rows=2&9_text=Description%20(Optional)&9_validation=no&11_desc=&11_maxsize=100&11_required=no&11_senderemail=no&11_size=5&11_text=Price&11_validation=no&12_checked=no&12_desc=&12_options=Yes%20%3Cbr%3ENo&12_required=no&12_text=Volume%20Discount&13_required=no&13_rows=5&13_text=Sizes&13_validation=no&8_text=&14_text=Choose%20Product&14_required=yes&14_account=mcleanics%40yahoo.com&14_payeradress=true&14_item1=MTC%20-%2066%3AMTC%20-%2006%3AMTC%20-%2034%3AMTC%20-%2022%3AMTC%20-%2030%3AMTC%20-%2004%3AMTC%20-%2039%3AMTC%20-%2028%3AMTC%20-%2071%3AMTC%20-%2072%3AMTC%20%E2%80%93%2040&14_price=68.29%3A82.42%3A121.46%3A89.34%3A191.28%3A200.23%3A199.06%3A199.63%3A202.68%3A211.66%3A273.58&14_curr=USD&14_pType=mult&14_setup=&14_trial=0&14_period=0&14_tot=true&14_pids=&14_bridge=firstname%3D%26amp%3Blastname%3D%26amp%3Bemail%3D%26amp%3Baddress%3D%26amp%3Bcity%3D%26amp%3Bstate%3D%26amp%3Bzip%3D%26amp%3Bphone%3D%26amp%3Bcountry%3D&13_cols=30&13_desc=&13_status=deleted&12_status=deleted&11_status=deleted&9_status=deleted&0_status=deleted&conf_plantext=0&
    Error: [Exception... "Failure"  nsresult: "0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame :: http://host188.kvchosting.com:2082/cpsess4182914682/3rdparty/rvsitebuilder/jotform/js/jotform.js?v2.0. :: makeRequest :: line 792"  data: no]
    == Client Descriptions ==
    Application Name is: Netscape
    Application Code name is: Mozilla
    Application Version is: 5.0
    Location: http://host188.kvchosting.com:2082/cpsess4182914682/3rdparty/rvsitebuilder/jotform/index.php?formID=10f5dcedf6defb1365393d3fa9235494
    Referrer: http://host188.kvchosting.com:2082/cpsess4182914682/3rdparty/rvsitebuilder/index.php?/sitebuilder/FormOnline//ff5a60d486a11d7bec10e295fb02f23c
    User agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
    Platform is: Win32
    Is java Enabled?: true
    Is Cookie Enabled?:true
    Language: en-US
    Document Character Set: UTF-8
    Client screenWidth: 1024
    Client screenHeight: 768
    Jotform Version: 2.0.
    Form ID : 10f5dcedf6defb1365393d3fa9235494

     

     

    ALSO THIS CAME UP!

    There was a problem saving the form:
    [Exception... "Failure"  nsresult: "0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame :: http://host188.kvchosting.com:2082/cpsess4182914682/3rdparty/rvsitebuilder/jotform/js/jotform.js?v2.0. :: makeRequest :: line 792"  data: no]

     

    Thanks for the assistance.

    Page URL:
    www.mcleanics.com

    Screenshot
    JotForm problem name product
  • Profile Image

    Answered by jeanettebmz on November 07, 2013 at 01:14 PM

    Thanks for contacting us

    Looks like you have purchased a licensed version of JotForm, if that is the case, please send any inquiry to support@interlogy.com as the support staff for the forum is not trained on that product

    Cheers!