Images not being able to be opened

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    Asked on February 09, 2021 at 10:19 AM


    My staff is having issues opening up the images that are attached to the forms we receive from our customers. I have attached a screenshot. Can you please advise?

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    Answered on February 09, 2021 at 11:33 AM

    Hello! By default, uploaded file URLs can only be opened by account owners. As your staff needs access to these uploaded files as well; you can allow this by disabling the privacy setting "Require log-in to view uploaded files." from your account settings page.

    Let us know if you come across any issues after this.

    Thank you!