Unable to login to account

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    Asked on February 09, 2021 at 11:20 AM

    I again seem to be unable to log into my account

    when I use my shortcut link I can get in but get a form not found error message??

    Please help TY


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    Answered on February 09, 2021 at 01:07 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing.

    I have checked your forms and they are clean and normal. I have activated your account and you should be able to access your forms normally. We are sorry for the trouble caused.