getting 404 error when opening files in the email

  • Profile Image
    sumaira.abdulkarim
    Asked on February 09, 2021 at 11:51 AM
    Hi! I am forwarding a mail. I have created two forms for my client. When
    someone attached files in from these files link is not opening. It gives
    404error.
    The forms links are following
    https://form.jotform.com/jatnnaportes/Registro-de-Nuevo-Miembo

    https://form.jotform.com/jatnnaportes/registration-form
  • Profile Image
    Richie_P
    Answered on February 09, 2021 at 12:03 PM

    May we know if you have this issue when viewing the file attached when you're logged to your account?

    The issue could be with your account privacy.

    Please note that by default, you need to log-in to your account to view uploaded files.

    You may change this setting in your privacy https://www.jotform.com/myaccount/settings.

    1612890105_6022bff9808c9_require log-in

    Let us know how it goes.