How do I change the user name?

  • Craig_Martin
    Asked on February 9, 2021 at 11:53 AM

    I need to change the user name to make it more generic on the link. How do I change it?

  • Jeanette JotForm Support
    Replied on February 9, 2021 at 1:15 PM

    Please let us know the new username along with 2 or 3 variants in case this is already taken.

  • Craig_Martin
    Replied on February 11, 2021 at 8:18 AM

    Hi Jeanette!

    Sorry for the delay. Here are my options:

    1. Accelerate-360 (Preferred)
    2. C3C-Marketing
    3. Marketing-C3C

    Thanks for your help.

  • jonathan
    Replied on February 11, 2021 at 8:36 AM

    Hi,

    Currently usernames can only contain alphanumeric characters and underscore (_) symbol. Your usernames contains "-" which is not allowed.

    The username Accelerate_360 is available. We can change to that if you confirmed.

    We will wait for your updated response.


  • Craig_Martin
    Replied on February 11, 2021 at 8:37 AM

    Please change, thanks!

  • jonathan
    Replied on February 11, 2021 at 8:55 AM

    As requested we have now changed your account/username to Accelerate_360

    You can check the updated status when you log in again using the new username at https://www.jotform.com/login

    Please let us know if you need further assistance.