Save & continue form later: add the option to remove or modify the login screen to continue to a saved draft

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    Asked on February 09, 2021 at 12:15 PM


    I noticed that when a customer is filling out a form, and click in Save to complete it later they receive an email with a green button to continue the form. When clicking in the continue button and before loading the form to be completed, they are prompted to open a Jotform account or to log in if having a jotform account. Optionally in small font letter in blue, at the bottom of the message, it says that one can skip opening an account. This is annoying. How can that be avoided? I don't want to promote Jotform among my customers. I pay a gold account and I think this jotform promotion should be avoided. Many of my customers have complained about it. My customers are artists and they have nothing to do with building forms or using jotform. On the other hand, how can I customize the email (both text and sender -my own email as a sender instead of Jotform-) they receive to complete the form after being drafted? Many Thanks for your prompt reply.

    I am attaching the screenshot of the message asking to open an account.

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    Answered on February 09, 2021 at 02:36 PM


    Unfortunately, this message can not be customized. If you wish, we can forward it to our Developers as a feature request, however, we are not able to let you know if or when it will be implemented.

    You can modify the sender email address and the content of the sent email from the form settings:


    Let us know if you have any additional questions.

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    Answered on February 09, 2021 at 02:44 PM
    It is a pity. What is the purpose of that message? To win Jotform customers? Or has another advantage for users that I am not seeing?
    It will be great if the Developers can customise that message. Having Jotform several plans, upper plans like Gold should be freed of unwanted advertising.
    Many thank for your reply.
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    Answered on February 09, 2021 at 06:06 PM


    I've escalated this request to our developers to consider adding it as a feature, although we won't be able to provide a time frame to implement this feature yet you will be notified through this ticket once we have an update.

    Please let us know if you need further assistance.