HIPAA: Temporarily Backend Unavailable

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    PritiBloor
    Asked on February 09, 2021 at 12:49 PM

    Hi, here, at Bloor Dentistry, the Jotform website it's not working today, Feb 9th 2021. Any idea how long? Thank you!

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    FelipeSantana
    Answered on February 09, 2021 at 03:05 PM

    Hello @PritiBloor,

    Thank you for contacting Jotform Support.

    It seems that the website is functioning correctly at the moment and I am able to access my test account without any issues. Can you kindly elaborate on the issue that you are experiencing?

    Are there any error messages that you see? Or is the website stalling while you try to log in?

    Please let us know and we will be happy to assist you further. Also, kindly share any screenshots of errors that you are seeing for our reference. Related User Guide - How-to-post-screenshots-to-our-support-forum

  • Profile Image
    PritiBloor
    Answered on February 10, 2021 at 06:55 AM
    We keep getting a message “Temporary Backend Unavailable” It is not allowing us to receive our New Patient Forms and is becoming frustrating. Can you please tell us what we need to do to fix this issue.
    Thank you,
    Bloor Dentistry
    ...
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    Lorenz_A
    Answered on February 10, 2021 at 07:50 AM

    Hi there,

    We apologize for the inconvenience.

    As per checking our HIPAA test accounts and your forms, everything seems to be working fine.

    Let me forward this to our back-end team so they can further check the issue.

    We'll keep you posted via this ticket for any updates.

    Thank you.

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    PritiBloor
    Answered on February 10, 2021 at 08:33 AM
    I think we are ok now. Seems to be working fine
    Thank you
    ...