Account exceed quota after all entries have been deleted.

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    shubhamsindhwani
    Asked on February 09, 2021 at 12:50 PM

    Hello,

    I have delted all entries in my form but it still says that my account has exceeded storage / upload quota. Can you please check again? And, you can feel free to delete all entries (but not the form itself) to restore my upload quota.

    Please confirm when my account is ready and fine again.

    Thanks,

    Shubham

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    Nik_M
    Answered on February 09, 2021 at 03:21 PM

    Your deleted submissions are inside of the Trash folder. You need to delete them from the Trash folder as well to clear the upload storage space.

    1612902025_6022ee893f1c0_trash.gif

  • Profile Image
    shubhamsindhwani
    Answered on February 10, 2021 at 04:03 PM

    I have deleted the trashed entries like you suggsted but I still dont see that my upload space has been restored. Can you please restore my account?

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    Yau_C
    Answered on February 10, 2021 at 07:57 PM

    Hi, I have fixed your account. Please kindly check again.