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steph.cecchiniAsked on February 9, 2021 at 1:04 PM
A few moments ago I was in the middle of editing my form when a "oppps" error came up. Suddenly my form reverts to a whole page instead of the slides and all of my conditions data is gone...that is over 100 conditions. Revision history restore doesn't work. I am freaking out --this was weeks of work. Can you help me?
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Basil JotForm SupportReplied on February 9, 2021 at 3:26 PM
Hi,
I have checked your last form: https://www.jotform.com/build/210388000888154 and the form appears as cards for me and all the conditions appear within the form.
Are you referring to a different form or has the issue been fixed?
Looking forward to your reply.
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steph.cecchiniReplied on February 9, 2021 at 4:55 PMIt allowed me to restore
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steph.cecchiniReplied on February 11, 2021 at 3:11 PMYour servers are down again---what is going on?
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Laura JotForm SupportReplied on February 11, 2021 at 6:56 PM
Hi,
We sincerely apologize for the inconvenience.
We have had a few issues with the HIPAA server lately, that are now fixed.
I have cleared your form cache, and would suggest clearing your browser cache just in case as well.
If you would still encounter the issue again, please let us know and we will inform our developers.Thank you!
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steph.cecchiniReplied on February 11, 2021 at 7:11 PMThank you. Can you tell me what happened? Will it be fixed now? My
client is threatening to fire me. I appreciate your help
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Ashwin JotForm SupportReplied on February 11, 2021 at 11:58 PM
It could be a temporary issue. Are you still seeing this issue in your form? I did test your form, and it seems to load just fine.
Please test and let us know if the issue persists at your end, we will escalate this issue to our backend team.
We will wait for your response.