Do users have to have a jotform account?

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    Asked on February 09, 2021 at 03:03 PM

    Hello! We have successfully been using jotform for several years. We are encountering a new problem, or maybe we have an error somewhere.

    In the past, we made our form, sent links to people, and they clicked on the link which took them directly to our form where they could register.

    Now, what's happening in our test run is that the link is taking people to a page where they must log in to a jotform account. This is not good. It has never been this way before.

    Can you please help?!

    Thank you.

  • Profile Image
    Answered on February 09, 2021 at 07:11 PM

    Hi there,

    Happy to help!

    Is form the form that you are experiencing the issue with or is it across all forms?

    I made a clone of the form linked above and shared it with my personal email address in two different ways. How are you sharing the form in question? Is it through QUICK SHARE like so:


    Or through the EMAIL tab?


    Is your form set to Public or Private? In my clone, I see that it is set to Private.

    Are you using a custom URL or the direct link (ie. )?

    We await your response.

  • Profile Image
    Answered on February 10, 2021 at 10:00 AM
    Thank you!
    It's not that form. We are getting a whole new batch ready to send out,
    and the one I'm working with first is this one:
    I think what's happening is that when my testers click on it, it's inviting
    them to collaborate on making the form, not taking them to the form to fill
    it out. If they are logged in to jotform, it goes to the form, but if
    they aren't logged in, it asks them to log in or to create an account.
    To share the form, I was clicking on publish, then copying the link and
    sending it through my gmail account to the addresses I already have grouped
    together. The setting is private. Not sure what that means, but we
    don't want this link to be public, we want it only to work for the people
    we send the link to.
    What do I need to change?
  • Profile Image
    Answered on February 10, 2021 at 11:52 AM

    The issue is caused because you have set the form's access setting as "Private Form" and that is the reason why it is asking users to sign in / sign up. I would suggest you to please change the access setting of form as "Public Form" and that will solve your problem. Please check the screenshot below:


    You can set the access setting as "Public Form" and then share the following form URL with your users:

    Hope this helps.

    Do get back to us if the issue persists.

  • Profile Image
    Answered on February 10, 2021 at 03:33 PM
    Thank you!! That seems to have worked. May I suggest that saying it's
    public, and available to everyone, doesn't sound like what we want. I