Moving One form from one account to another

  • Profile Image
    kmbrgandhi
    Asked on February 09, 2021 at 03:09 PM

    Hi,

    I'd like to move one forms from one Jotform account to another.

    1. Currently forms are located at: kgandhi@tndinc.org , this account
    2. Form that need to be moved:
    3. Remaining Intake Questions, https://form.jotform.com/200924773559060

    They should be moved to this account,[ jmurrayoppcommunities ]

    Please let me know once this is completed. Thank you in advance!!!


  • Profile Image
    Mike_G
    Answered on February 09, 2021 at 06:40 PM

    As you have requested, the form you linked has now been moved from your account (kmbrgandhi) to the jmurrayoppcommunities account.

    Please note that the custom URL of the form that still has the old username will no longer work. To set the custom URL of the form with the new username, please follow the instructions in this guide.

    How-to-create-a-custom-URL-of-a-form?

    Feel free to let us know if you need any further assistance. 

  • Profile Image
    kmbrgandhi
    Answered on February 10, 2021 at 05:10 PM

    Thank you!

    Question about the custom URL-- I tested submission without having changed the custom URL and it seems to be working. Is this what you were referring to or am I overlooking something?

  • Profile Image
    Mike_G
    Answered on February 10, 2021 at 06:56 PM

    We will be glad to help you with your concern. May we just ask the custom URL you are referring to that you used when you made a test submission, please? Could it be that what you used was still the direct link to the form and not the custom URL that includes an account username?

    An example of a custom URL of a form that is under your account would look like this.

    https://form.jotform.com/kmbrgandhi/title-of-your-form

    If the form with that custom URL is transferred to another account, that custom URL will no longer work.

    We will wait for your response.

  • Profile Image
    jmurrayoppcommunities
    Answered on February 11, 2021 at 09:58 AM

    I don't think we've been using custom URLs to begin with. This is the form that we just transferred:

    https://form.jotform.com/200914009736048



  • Profile Image
    Gaetan_B
    Answered on February 11, 2021 at 10:51 AM

    Hello,

    I have checked all of your forms and you are not using any custom URLs.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance