How do I clear data collected from PREVIOUS, now archived forms?

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    beardteamusa
    Asked on February 09, 2021 at 03:33 PM

    2nd Issue:

    On a previous form, I had many submissions but have since deleted them. However, this does not seem to be reflected in my account storage. How do I clear data collected from PREVIOUS, now archived forms?

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    VincentJay
    Answered on February 09, 2021 at 03:40 PM

    Hi,

    You need to clear the Trash section of the submission page too. Please keep in mind that we cannot restore deleted submissions.

    Here's how to open the Trash page:

    1612903154_6022f2f2e0e73_vdsa5353.png

    You need to open it and delete (forever) the submissions with attachment files. Please try it and let us know if you need further help. Thank you!

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    beardteamusa
    Answered on February 09, 2021 at 04:00 PM
    Can I do this to an archived form?
    ...
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    VincentJay
    Answered on February 09, 2021 at 05:59 PM

    Hi,

    Yes, that is possible. You can open the Submission page of the form in the Archive folder. Please try it and let us know if you need further help.

    Here's a screencast of my test:

    1612911482_6023137a47386_vbvs3363.gif

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    beardteamusa
    Answered on February 09, 2021 at 07:33 PM
    Thanks, I think I successfully removed the previous submissions.
    Bryan Nelson
    512-779-5179
    ...