How to know what products the customer ordered

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    jennyfarrel
    Asked on February 09, 2021 at 03:33 PM

    In my form I am selling short sleeve shirts and long sleeve shirts. I am selling short sleeve polos and long sleeve polos.

    When I receive my submissions the titles I have on the order form don't transfer over so I don't know what people ordered?? It will say 2 t shirts?

    Previously if I printed out the whole submission order form at least i could see what people specifically ordered.

    Now it seems I can't even do that??

    Screenshot
  • Profile Image
    BDAVID
    Answered on February 09, 2021 at 07:20 PM

    Good day, since you are using individual fields to configure the product options, they will not have a relation. You will need to add header fields in your form:

    1612916235_6023260b6bf7a_header.png

    So, in they will show in your PDF report: https://www.jotform.com/help/384-how-to-customize-pdf-submissions-report

    1612916181_602325d5d233f_headers.png

    You can download the PDF report from your submissions page, and/or attach it to your email notifications.

    Let us know if you have more questions.

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    jennyfarrel
    Answered on February 09, 2021 at 08:29 PM

    Thank you for your response. I'm still not quite clear on what to do.

    I currently need to print out the past 20 submissions so I can fill what everyone ordered.

    Is there a way to add the headings on 20 submissions I have so i know what was ordered?

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    Jessica_H
    Answered on February 09, 2021 at 11:09 PM

    Hi jennyfarrel,

    It looks like your PDF is not updated yet. Kindly navigated to your PDF Editor. Afterward, kindly click on the current PDF Document and delete it.

    1612929730_60235ac2b90de_

    Then, kindly add a New PDF > New PDF Document.

    1612929776_60235af06ea26_

    The form will be updated with the latest change you made in the form. You will not lose your previous submissions. Instead, it'll automatically generate with the new PDF layout.


  • Profile Image
    jennyfarrel
    Answered on February 10, 2021 at 02:36 PM

    Thank you for your previous assistance.

    I have added the Header Fields into my form and updated my PDF.

    Right now when I go to print out my PDF report it is printing very small in top left corner and I have to print out several pages to see what customers ordered.

    Is there a better way to just get the items ordered to print out in a PDF report.1612985756_6024359c88731_printout.jpg

  • Profile Image
    BDAVID
    Answered on February 10, 2021 at 04:30 PM

    Your new question will be addressed on the following support ticket: https://www.jotform.com/answers/2889539