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  • Profile Image

    Getting a "Refreshing Error" after submission.

    Asked by novabirth on November 07, 2013 at 01:55 PM

    When people click the "submit" button on my form, they get the following error message. I have taken the submit button out and replaced it back in. People are accessing the form via the web link which is custom for my form - and regardless of whether they click it or copy/paste into their browser they get the message.

     I have tested it a few times, and the submissions do come through to me but they aren't seeing any of the thank you messages and think their info hasn't gone through. The form is live on Twitter at the moment and people have stopped filling it out because they think it's broken!

     

    Oops!
    Error refreshing the OAuth2 token, message: '{ "error" : "invalid_grant" }'
    Details: File: /www/v3/builds/a4ccaa312d5ecb782ec0fe13828e486722594de5/lib/classes/Google/auth/Google_OAuth2.php Line: 248
    Page URL:
    http://t.co/N7Q1ItHC8e

    refreshing Submissions message www div
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    Answered by khrisell on November 07, 2013 at 02:48 PM

    Hello,

    Upon cloning and testing your form, I am able to get the default thank you page after submission.

    However, upon using the custom link I am able to replicate the issue you are currently having.

     

    Please try to re-integrate the google integration and kindly let us know if problem persists.

    So that we could further investigate. We're here to help.

    Thank you.