What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my file upload space filling up when using DropBox?

    Asked by beckenhorst on November 07, 2013 at 02:17 PM

    I set this form up to upload to DropBox instead of the JotForm media host, but for some reason it still says my space is running out. Can you tell me why?

    Thanks,
    Stephen 

    Page URL:
    http://www.beckenhorstpress.com/pages/submissions

    Screenshot
    JotForm dropbox thanks
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    JotForm Support

    Answered by Mike_T on November 07, 2013 at 03:46 PM

    Thank you for contacting us.

    The form is accepting uploads to our server, and then using Dropbox API forwarding them to your Dropbox. In other words, the files are hosted on both JotForm and Dropbox. There is no way to change that behavior, but you can delete the form entries (submissions) from JotForm in order to clean some space. This will not affect your Dropbox files.

    If you need more space, please consider upgrading your subscription.

    Please feel free to contact us if you need any further assistance.

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    Answered by beckenhorst on November 07, 2013 at 04:20 PM

    Thanks Mike. Is there any way to delete the files from JotForm storage without deleting the accompanying submission data?

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    Answered by jeanettebmz on November 07, 2013 at 04:48 PM

    No, there is no way to do this. You ought to delete the entire submission in order to free up storage. I would recommend you to integrate the form with google drive, this way you'll get both the data and the files somewhere else.

    You can also make a backup by Exporting Form Data to Excel, before deleting the submissions.

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    JotForm Support

    Answered by guilledutra on November 07, 2013 at 04:54 PM

    Hi,

    In addition to my colleague answer, you can  export your form submissions, delete all the submission made and then import your form data again without the uploaded files by using this JotForm APP

    Hope it helps

    Thanks

     

    .

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    Answered by beckenhorst on November 07, 2013 at 05:02 PM

    Cool, thanks guys. I'll talk to my client about the Google Drive integration option.

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    JotForm Support

    Answered by guilledutra on November 07, 2013 at 05:28 PM

    You are welcome,

    Thank you for using JotForm