Can I get my plugins copied across from my previous account?

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    williammurray
    Asked on February 09, 2021 at 10:44 PM

    Hi there


    I used to have an account with you: design@greencrosshealth.co.nz that was suspended and has proved to be a pain to get back. At this point I am open to creating a new Jotform account with all of the updated information.

    Would it be possible to copy over the Integrations/Plugin information and Preferences from the old account into this account? If this is possible I am happy to upgrade this account to premium


    Thanks

    Will

  • Profile Image
    Mike_G
    Answered on February 10, 2021 at 12:47 AM

    If you meant the integrations on the form in the other account, I'm afraid that integrations will not be copied over to another form. When you create a cloned version of a form, the integration(s) set up in the original form is reset on the cloned version.

    If you still have the link/URL to the forms in your other account, you may try to create a cloned version of those forms by following the instructions in this guide — https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Please give it a try and let us know if you need any further assistance.