PDF not attached in autoresponder email

  • pretreville.copro.formulaire
    Asked on February 10, 2021 at 12:03 AM

    Dear JotForm,

    I created a pdf from my form using the PDF Editor tool:

    1612932775 602366a70d62e  Screenshot 10

    Then I set an autoresponder email:

    1612932844 602366ec352e3  Screenshot 21

    1612932899 6023672343008  Screenshot 32

    1612932942 6023674e8aba2  Screenshot 43

    1612933019 6023679b938e2  Screenshot 54

    So I am including the created pdf to the autoresponder email (see double red circled parameters).


    However when I fill and submit the form I only get the email with the text but not the pdf attached:

    1612933238 602368769590d  Screenshot 65


    Note I have filled the form fully to try as if the form recipient was answering the form. This is not the "Test Email":

    1612933389 6023690d9d791  Screenshot 76


    Thank you in advance for your help.


    With my best regards.

    D

  • Gaetan_B
    Replied on February 10, 2021 at 1:53 AM

    Hello,

    Thank you for reaching out.


    Could you remove the autoresponder and add it again?

    I have solved the issue on a cloned version of the form by doing so.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance