PDF not attached in autoresponder email

  • Profile Image
    pretreville.copro.formulaire
    Asked on February 10, 2021 at 12:03 AM

    Dear Jotform,

    I created a pdf from my form using the PDF Editor tool:

    1612932775_602366a70d62e_

    Then I set an autoresponder email:

    1612932844_602366ec352e3_

    1612932899_6023672343008_

    1612932942_6023674e8aba2_

    1612933019_6023679b938e2_

    So I am including the created pdf to the autoresponder email (see double red circled parameters).


    However when I fill and submit the form I only get the email with the text but not the pdf attached:

    1612933238_602368769590d_


    Note I have filled the form fully to try as if the form recipient was answering the form. This is not the "Test Email":

    1612933389_6023690d9d791_


    Thank you in advance for your help.


    With my best regards.

    D

  • Profile Image
    Gaetan_B
    Answered on February 10, 2021 at 01:53 AM

    Hello,

    Thank you for reaching out.


    Could you remove the autoresponder and add it again?

    I have solved the issue on a cloned version of the form by doing so.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance