Please help I can not log in into my account.

  • Profile Image
    Kim Ha 
    Asked on February 10, 2021 at 12:04 AM
  • Profile Image
    Answered on February 10, 2021 at 02:19 AM

    This form (Student History Form) was found on your account (kimha34) as suspicious of phishing activity because you're collecting credit card details in plain form fields.


    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate with your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.

  • Profile Image
    Kim Ha Phon 
    Answered on February 10, 2021 at 07:37 AM

    Hi there,

    yes I agreed with the mentioned terms and conditions.
    can you please just delete the violated fields in the form so I can log in my account and fix it.

    thank so much! Kim

  • Profile Image
    Answered on February 10, 2021 at 08:13 AM

    Hi Kim,

    Thank you for the confirmation.

    I have removed the offending fields and reactivated your account. You can now log in and continue building your form.

    Please be guided with our Terms of Use to prevent further issues, and as advised by my colleague, you may use one of our payment integrations to collect payments through your form.

    Please do get back to us if you need further assistance.