Terms and conditions when guests book are not showing on the form

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    Court_Helen
    Asked on February 10, 2021 at 06:31 AM

    I have created a jot form for my guests to fill out before they arrive at the property.

    Please can you help me with why the terms and conditions won't show on guests phones. it is just an empty box.

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    Patrick_R
    Answered on February 10, 2021 at 06:47 AM

    Hello! It seems that the problem that you're facing is not with the Terms widget; the PDF uploaded in the PDF Embedder widget is not showing up (screenshot attached for your reference).

    1612957628_6023c7bcac748_The Easiest Onl

    Q1) Are you also facing this issue on your mobile phone?

    Q2) If yes, then can you please try a different Internet connection?

    We'll wait for your response.

    Thank you!

  • Profile Image
    Court_Helen
    Answered on February 10, 2021 at 06:53 AM

    Thank you for your reply.

    Sorry so what do I do to fix this? I have opened it up like on your screenshot.

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    Cecile_A
    Answered on February 10, 2021 at 07:18 AM

    Hello Helen,

    I cloned your form but I was not able to replicate the issue.

    Could you please try connecting your device to a different network as what my colleague has suggested?

    Let us know how it goes.

    Thank you.

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    Court_Helen
    Answered on February 10, 2021 at 07:22 AM

    I have enabled others to edit now, I have tried on two different phones and having same problem.

    Portland House, Belmont Business Park, Durham, DH1 1TW

    ...

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    Patrick_R
    Answered on February 10, 2021 at 08:52 AM

    Hello! I tried your form from a UK IP address using VPN but didn't face this problem.

    Kindly confirm whether or not you're able to view this PDF using two different Internet connections. Accordingly, we'll troubleshoot this issue further.

    Awaiting your response.

    Thank you!