Cancellation of Subscription

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    Asked on February 10, 2021 at 07:43 AM


    Please can I can cancel subscription... I do not require use of Jotform currently.

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    Answered on February 10, 2021 at 08:39 AM

    Hi Wesley,

    You would have to manually cancel the subscription from your PayPal account. Follow this guide:

    1. Log in to your Paypal Account

    2. Find the reference to the latest payment you have made to Jotform

    3. Once found, click the subscription number for that transaction

    4. Now click on the "Cancel Subscription" button and that is it.

    Once you have canceled the subscription then you may let us know so that we may be able to refund it.

    Let us know if you need further assistance.