Account suspended when I keep on typing in the right password

  • Profile Image
    Zhi 
    Asked on February 10, 2021 at 09:03 AM

    Hi! I would really appreciate some help getting reactivated. I had also changed my password and copy-pasted the same password in and I still got locked out saying it was the wrong password.

    I'd love it if I didn't have to rebuild the form that I've sent out!

  • Profile Image
    Lorenz_A
    Answered on February 10, 2021 at 09:40 AM

    Hi there,

    Unfortunately, your account is currently suspended due to this form https://www.jotform.com/form/210385514363048 collecting credit card information.

    Please take note that collecting credit card details using regular fields is against our terms of use.

    If you want to collect payments, you have to use one of our payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    In order for us to reactivate your account, we will have to remove the faulty form/fields. Please let us know if you agree with our terms so we can proceed.

    We will wait for your response.