Form responses are being put submitted for payment twice

We kee getting some of the form responses with double payments.

It does not happen to every response only some of them.

We have checked with the customers and they havent sent the form twice. We have noted this with other forms as well.

Any suggestions why this is happening?

Hi, thank you for contacting Jotform support.

Could you please share with us the submission ID of the duplicate submissions?

Guide: Where-to-find-the-submission-id

Also, is the form embedded on a web site? If so, please provide us with the site URL so we can check.

We look forward to your response.

Hi

It is a regular occurence that happens across alot of our forms

THe submission ID's of the most recent are:

4909560517914387668 and 4909560517914387668

The form isn't embedded we just have a link from our website https://bluebelldairy.co.uk/animal-adoptions/

THe form that we had the issue on this occasion is https://form.jotform.com/201395191708356

However it does happen quite alot

Many thanks

Greetings.

I was able to locate the duplicated submissions.

To prevent this, can you please try to disable Allow Browser AutoComplete from the form settings:

Please try this and let us know if the problem occurs again.

Thank you for your cooperation.

Hi Thanks for this

I have done this across all forms.

However one form we have just released has just done a double payment again:

The duplicate is 4917225504513864551, the original was 4917225504513864551

This is on form https://eu.jotform.com/210732895007354

I have disabled Allow Browser AutoComplete on this form

THanks for your help

This happens if the user refreshes the Thank you page after the form was submitted.

Can you please add a custom Thank you page, so your users are redirected to another page? This way, the form won't be submitted multiple times:

If possible, please update it, and let us know if the problem happens again.

Thank you for your cooperation.